SFO and United to Trial Facial Recognition Technology for Domestic FlightsApril 2021
San Francisco International Airport (SFO) and United Airlines have announced trials of a low-touch, biometric-enabled airport experience from check-in to boarding for domestic travellers on select flights.
Using SITA Smart Path, United passengers participating in the trial can link their driver’s license and flight details to their facial biometric at check-in. Passengers then step up to a biometrically enabled camera to drop their bags, pass through the security checkpoint, or board the aircraft without having to hand over their photo ID or boarding pass.
In response to COVID-19, SFO, United and SITA are working together to provide safer, innovative self-service solutions that reduce passenger surface contact and agent interactions, improve the customer experience, and reduce processing times.
San Francisco International Airport Director Ivar C. Satero said: “We firmly believe that touchless technologies will be an important part of the post-pandemic air travel experience, and we are proud that United Airlines has selected SFO as a location to test this solution from SITA. This collaboration shows our collective commitment to restore air travel to an even higher standard of safety and efficiency for our guests. We thank United and SITA for their leadership and vision in this effort.”
Diana Einterz, President Americas, SITA, also added: “The ability to use existing airport infrastructure is key to quickly respond to the new health measures required by the COVID-19 pandemic and cost effective for airlines at a time when passenger volumes will take time to fully recover. Extending the benefits of SITA Smart Path is one way we are supporting the air transport community as we face these new challenges.”