FTE Post Covid-19 Passenger ExperienceMay 2020
We would like to share with you the Covid-19 Post-Passenger Experience Report, which covers the end-to-end travel experience posted by Covid-19, published by Future Travel Experience.
We can list the suggestions that stand out in the guiding report to adapt the new order, changing travel experience for airlines, airport businesses and to successfully skip the process by taking advantage of the power of technology;
- A call for the industry to accelerate the adoption of touchless kiosks, offsite processing and biometric processing, including offsite biometric pre-enrolment, to help deliver a seamless and touch-free airport experience
- A recommendation that airports use 100% fresh air for ventilation, and if the air is re-circulated for energy efficiency reasons, the use of HEPA filters or UV disinfection
- A call for airlines and airports to proactively engage with government authorities, health agencies and other relevant stakeholders on initiatives relating to the development of health passports or immunity passports, instead of pursuing onsite rapid COVID-19 testing